FAQ Category: Plan & Service

Do you offer TTY Phones for Hearing aids or any accessibility support options?

We offer the Alcatel GoFlip and the Samsung S series, which have a TTY mode. iPhones require a TTY adapter that is available on their Apple store. A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech […]

Does Wi-Fi Calling support 9-1-1?

Yes. Your phone may first attempt to route a 9-1-1 call over a wireless network. If a 9-1-1 call does not route over a wireless network within approximately 20 seconds, the call will be attempted over Wi-Fi calling. Always be prepared to provide your precise location information to emergency service personnel and to contact emergency […]

How do I activate Wi-Fi Calling?

Activating Wi-Fi Calling is usually a few easy steps but can vary by phone. We recommend following instructions as appear within your phone’s owner’s manual (available online) or giving us a call Member Success at 469-FREEDOM.

What are the minimum requirements for my network to support Wi-Fi Calling?

We recommend using a reliable Wi-Fi connection with a minimum download speed of 1Mbps for the best possible call quality. Slower speeds, distance from the router, number of users and type of use (e.g. streaming video) can affect call quality. Calls will automatically transfer to the wireless network if the Wi-Fi connection is poor.

Do calls transfer between Wi-Fi calling and wireless networks?

Newer phones support an active call transfer from Wi-Fi Calling to the wireless network – example: iPhone 6 or iphone 6 plus and newer Samsung GS7/GS7 Edge, Note 8, J3 Emerge, J7 Perx LG G6, Stylo 3, V20, V30 Motorola Z2 Force, Essential Phone Calls originating on a wireless network will remain on the wireless […]

What phones support Wi-Fi Calling?

Wi-Fi Calling is available for newer Android and iOS smartphones: iOS – iPhone 5c and newer support Wi-Fi calling Android – Confirm by going to Settings and look for the Wi-Fi calling option

What is Wi-Fi Calling?

Wi-Fi Calling provides the ability to send or receive calls and text messages from almost anywhere a Wi-Fi connection is available. The service provides enhanced coverage in locations that have limited or no mobile network coverage.

Is 411 Directory Assistance Available?

Yes, Patriot Mobile offers 411 searches. If you dial 411 on your keypad and place the call, an operator can assist you when you request phone numbers, addresses or information for almost any place of interest, including restaurants, movies, etc.

How do I purchase Apps from my smartphone?

If you have an Apple iPhone, you can purchase Apps from the App Store with your Apple ID. Your Apple ID is the account that you use to access Apple services. If you have an Android phone, you can purchase Apps from the Play Store. You will need to have a Google account and a […]