Archives: FAQ

FAQ Description

Apps Crashing

Force quit the message or email apps. You can disable and re-enable the mail account within the Mail Menu settings. If this still does not prevent your apps from crashing, make sure that the app does not require an update.

Battery Charge

Use the official charger that came with your device. This will guarantee that the charger will be safe to use with your device’s battery and is optimized to charge it as efficiently as possible. Most phones will have the battery port located at the bottom or side of the phone. Make sure you plug the […]

Unresponsive Screen

Try restarting your device. If your device is frozen with the screen on, hold down the power button for about 30 seconds and restart your device. Restarting your device will sometimes do the trick. If your device continues to freeze more than once, you might want to troubleshoot and check the following: Check for device […]

Home Screen Clutter

You can make your phone home screen less cluttered by organizing your apps and putting them into folders. If you have an Android phone, you can remove the shortcut app and it will remain in your App drawer.

Phone Overheating

Try to not use your phone while you’re charging it and don’t use high CPU-sucking apps, like Snapchat or Facebook, for long periods of time. If it starts getting warm, give your phone a break. If you are not doing these things, and your phone still gets hot to the touch, then you may want […]

Connectivity Issues

If you have been having a problem connecting to Bluetooth, Wi-Fi, or your cellular network, enable Airplane mode for 30 seconds, toggle it off, and try connecting again. Sometimes toggling the specific connection can solve the problem. If the issue persists, try repairing or setting up your Bluetooth device or Wi-Fi network again.

Frozen or Slow User Interface

Try restarting your device. If your device is frozen with the screen on, hold down the power button for about 30 seconds and restart your device. Restarting your device will sometimes do the trick. If your device continues to freeze more than once, you might want to troubleshoot and check the following: Check for device […]

Battery Drain

One of the easiest ways to prolong your smartphone’s battery is to change your locations and brightness settings. Enter the settings menu, click on Location, and select battery-saving mode. As for brightness, you should avoid using auto-brightness and instead turn your screen down somewhere below halfway, or to a level that is acceptable for your […]